Availability, Price & Bookings
For accommodation bookings and real time availability, please go to the Check Availability / Book Online link on each property page and select your desired Surfers Paradise apartment or resort.
General Enquiries
If you have a general enquiry about one of our Surfers Paradise hotel suites or apartments, please email us at info@sunmore.com.au (NOTE: This e-mail address is being protected from spambots and you need JavaScript enabled to view it) or you can telephone us Australia 07 5539 8553 / International +61 7 5539 8553.
Housekeeping & Maintenance Enquiries
For all housekeeping and maintenance enquiries, please call 07 5539 8553 within Australia or +61 7 5539 8553 from Overseas.
Office Hours & Key Collection
Keys can be collected on the day of arrival (between 1:45pm and 9:00pm - Check-in from 2:00pm) from GCHR offices in central Surfers Paradise (Shop 2, 3142 Surfers Paradise Boulevard (Cnr Beach Road) Cosmopolitan Building, Surfers Paradise, QLD 4217 – Telephone 07 5539 8553).
The office is open from 9am to 5pm - Monday to Friday. Staff members are on call between the hours of 5pm and 9pm - Monday to Friday and 9am to 6pm - Saturday and Sunday.
If requested by you in writing, a set of apartment Keys, car park fob and check in instructions will be sent by Express Post to your home address (Australian residents only - no additional cost). When you arrive you will find another set of keys and car park fob in the property.
If you require us to meet you at the property with the keys, please contact us prior to arrival day. A $66 meet and greet fee will apply.
Please leave both sets of apartment Keys and car park fob in the property when you leave and ensure that the property is secure.
Check-in & check-out times
Check-in time is 2.00 pm and check-out time is 10.00 am. Early check-in and late check-out are subject to availability on your day of arrival/departure and may attract additional charges.
If you are arriving early, you can call Australia 07 5539 8553 / International +61 7 5539 8553 a day or two before your arrival in order to work out if you can access the apartment earlier on your arrival day. You can usually arrange to leave your luggage in the apartment until it is ready for you, and ask Housekeeping to call you on your mobile when the apartment is ready.
If late check-out is required, please call Housekeeping during your stay in order to ascertain availability and the additional charge.
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