Terms and Conditions - Please read carefully

The following Terms and Conditions will apply to your stay in any of SunMore's properties. By making a booking and paying a deposit, you agree to abide by these Terms and Conditions.

Balconies

For your safety, please ensure that you observe the following rules regarding the use of balconies. Please note that it is your responsibility to ensure that your family and guests also observe these rules:

  • A maximum of 6 people are allowed on the balcony at any one time.
  • Do not climb, sit on, push or use strong force against the railings.
  • Avoid pushing, crowding or party behaviour on the balcony.
  • Do not go out on the balcony if you are under the influence of alcohol or drugs.
  • Ensure that all windows and balcony doors are locked before you leave the property.

Bond

We reserve the right to charge you a Bond which is payable by credit card at the time of booking. The Bond is refunded after inspection of the property is carried out at the end of the rental period, less the cost of any repairs for damage caused by you.

Check in/ Check out times

Unless prior arrangements have been made, check in time is 2.00 pm and check out time is 10.00 am.

Children

For the protection of young children, all balcony doors are fitted with security chain locks at least 1500 mm high. Please make use of these locks to ensure that young children are not allowed on the balconies unless supervised by a responsible adult.

Conditions of occupancy

To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate that most of our guests will respect our property but the occasional abuse requires that we state the following conditions.

  1. The apartment must not be used for any unlawful purpose.
  2. Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.
  3. Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental and loss of bond
  4. Guests must only park their cars in the designated areas.
  5. Only the number of people shown on the receipt may stay in the apartment overnight. Number of guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed with the owners in advance.
  6. Animals or pets are not allowed in the premises.
  7. Neither the body corporate, SunMore Holidays, the agent nor the apartment owner is liable for any damage or loss to property or any bodily injury that a guest may sustain while in the complex.
  8. Guests must comply with the by-laws, rules and regulations of the complex and any reasonable direction of the agent.
  9. The agent and the apartment owner's description of the premises are made in good faith and no responsibility for miss-description will be accepted. All photos on this website were taken on site and are provided as a guide only.
  10. Loss - the owners take no responsibility for the guest’s personal property.
  11. Damage, breakages, theft and loss are the guest’s responsibility during their stay. Guests will be liable for payment of any charges incurred together with all replacements and necessary costs for any damage or loss to the apartment and its contents or the body corporate property.
  12. We reserve the right to charge you a special cleaning fee to cover the reasonable cost of additional cleaning of the property that is required as a result of your occupancy.
  13. The guest authorises the owner to charge the guest’s credit card for any loss (Including keys), damage or monetary contribution for which any guest is liable under this document or otherwise. Details of a valid credit card representing a “Bond” may be taken at the time of booking.

Credit card security

Your credit card details are only used to pay for amounts relating to your booking. This information will never be supplied to a third party and will not be used for any other purpose.

Deposit and payment terms

A deposit of 25% is required to secure your booking and must be paid at the time of making the booking. The balance must be paid at least 30 days prior to arrival date. We will send you a courtesy reminder 5-6 weeks before arrival date.

For bookings made within 45 days of arrival date, full payment is required at the time of booking.

A 5% discount applies if you make a booking earlier than 45 days from arrival date and elect to make full payment in advance. Simply pay 95% of the quoted tariff as the deposit amount. [e.g. if the quoted tariff is $3,000, you pay only $2,850 at time of booking as the full tariff, otherwise you will need to pay $750 deposit at time of booking plus $2,250 at least 30days prior to arrival date.]

Minimum rental period

We reserve the right to specify a minimum rental period during certain times of the year.   

Payment

The following credit cards are accepted for payment:

  • Visa
  • MasterCard

Electronic Funds Transfer may be used to pay for your rental. If you prefer this option please contact us for details.

Quotations

All quotations are subject to availability and are not guaranteed until a deposit has been received.

Refunds

Please note that:

  • In the event of the guest desiring to cancel a booking, a refund of the deposit will only be made if the booking is cancelled within 30 days of the booking date AND at least 30 days before arrival date. 
  • No refund will be given for early departure.
  • Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your travel insurance.

Tariffs

Tariffs on this website are in Australian dollars (AUD$) and should be treated as a guide only until you receive a confirmation of your booking. Tariffs are subject to change without notice. No responsibility is accepted for any errors or omissions contained on this website.

Travel Insurance

Travel insurance is advisable to ensure that you are adequately protected. This insurance generally covers you for:

  • Financial loss caused by the involuntary cancellation of your holiday, including airfares and loss of deposit.
  • Damage to or loss of personal belongings.
  • Medical expenses.

It is recommended that you consult your insurance broker or travel agent regarding the type of travel insurance cover suitable for your needs.